CTG overview:

  • CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
  • CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
  • Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
  • Visit www.ctg.org to find out more

Chelsea Group overview:

  • Chelsea Group is a well established business with a strong track record across industries in challenging jurisdictions & frontier markets. Over 21 years, Chelsea has developed into a diversified group with deep penetration & ministerial access across 69 countries worldwide.
  • Headquartered in Cyprus, the services offered range from risk management & project management of humanitarian & commercial projects to aviation security, leadership training & remote site management.

Role objectives:

  • We are looking for an experienced General Manager for this beautiful hotel on the outskirts of Hereford. The venue will host monthly leadership management courses from one of the Group’s subsidiary businesses, Leadership Trust, & then will evolve into a wedding venue & hotel. We would like the hotel to offer seasonally changing menus & a range of fresh dishes as well as catering for the weddings & events. The successful candidate will have experience of working as a General Manager in a high standard hotel & will have strong accommodation & Food & Beverage experience. Live in accommodation is available on site if required. It is a generous & well kept space which would suit someone on their own or with a family.

General Manager responsibilities:

  • Overall management of the entire hotel operation, primarily the 5 day residential leadership in management course initially.
  • Ensure profitability of the business.
  • Create a happy environment where staff enjoy their work.
  • Recruit, train & develop the team.
  • Implement ideas to drive the business forward & increase revenue.
  • Budgeting, forecasting & P&L’s.
  • Happy to step in operationally if needed.

General Manager requirements:

  • Experience as a Hotel General Manager.
  • Excellent vision for growing a new project with significant financial backing.
  • Outstanding customer service skills.
  • Excellent food & beverage knowledge.
  • Strong experience of accommodation & room revenue.
  • A strong leader who can motivate the team.
  • Excellent commercial & financial knowledge to drive sales & increase profits.

Project reporting:

  • This role reports to the Chelsea Group management.


  • In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live & work in the UK or must obtain permits to work in the UK prior to application.
  • Documented evidence of eligibility will be required from candidates as part of the recruitment process.
  • Hotel Management Certification preferrable but not required.
  • Minimum of 5 years of demonstrable relevant experience of working as a General Manager in a high standard hotel & will have strong accommodation & Food & Beverage experience (essential).
  • Fluent in English (essential).

Team management:

  • Strong team management experience is required for this role.

Further information:

  • A salary from £50,000 – £65,000 depending on experience.
  • Bonus scheme.
  • Company life insurance
  • Live in accommodation available if required (generous space which is well kept).
  • Opportunity to make your own mark & input new ideas.
  • Work for a friendly & personable company.
  • Staff discounts.
  • Qualified female candidates are encouraged to apply for this role.

How to apply


Job details

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